Frequently Asked Questions
Please refer to our frequently asked questions (FAQ) section for quick assistance. If your query remains unresolved, do not hesitate to reach out to us at contact@drlinskin.com. We are here to help.
Courses
Q: Am I suitable for the courses?
Every course on our platform includes guidelines on who it's best suited for, so we encourage you to review the course descriptions. However, Tai Chi is a universally accessible practice, appropriate for people of all ages, genders, and fitness levels. It's a low-threshold activity, and our mission is to provide a course for everyone. Whether you're a beginner or an experienced practitioner, you'll find a class that meets your needs.
Q: What content is included in each course?
Each course includes:
Full-length follow-along video sessions.
Detailed instructional videos explaining each movement.
Q: Can I download the videos?
Due to copyright restrictions, downloading the videos is not permitted. To access the videos, you must have an active internet connection. You can revisit and replay lessons as often as you wish.
Q: Will my courses expire?
A: No, once you've purchased a course, it's yours to keep. You can watch the course content indefinitely and as many times as you'd like.
Q: What type of device or browser do I need?
Our courses are compatible with most of modern devices and browsers. Whether you're on a smartphone, tablet, or laptop, you should be able to access the course content as long as you have an internet connection. Enjoy the flexibility of watching your courses anytime, anywhere.
Payment
Q: How are payments processed?
A: We accept payments through Shopify Payments, which is the secure, trusted method for handling financial transactions. Your payment and personal information are strictly protected, and completely confidential.
Q: Can I get a refund if I am not satisfied with the course?
A: Unfortunately, due to the digital nature of our courses, we do not offer refunds. Before purchasing, we recommend previewing our free content on other platforms such as Tiktok (@Dr Lin skin TCM) to ensure that our teaching style aligns with your expectations. Should you have any questions or concerns, please don't hesitate to reach out to us at contact@drlinskin.com
Q: Are there any discounts available?
Yes, you could sign up our newsletter for 10% off your next purchase.
We also have a referral program that rewards both you and your friends with a 10% discount on your next course purchase when your friend make their first purchase using your unique referral link.